ASI COBRA, LLC created this privacy statement because of our commitment to your privacy. This privacy statement covers the collection and use of your private information and discloses the privacy practices for the asicobra.com domain.
This statement is meant to notify you about the following:
• Use of personally identifiable information that is collected from you through the website;
• With whom the information may be shared;
• Your choices regarding collection, use and distribution of the information; and
• Security procedures in place to protect the loss or misuse of information under ASI’s control.
If you feel that we are not abiding by our posted privacy policy, please contact us by email at cobra@asicobra.com or by calling 877-388-8331.
Information Collection and Use
ASI COBRA is the owner of the information collected on this site. However, your former employer also has access to most of the information collected from you on this site because you are/were eligible for COBRA coverage through your former employer. In addition, the portion of the website that requires a login as a participant or an employer is hosted by our subcontractor, Bennaissance. Thus, Bennaissance is subject to the same privacy requirements as ASI COBRA and has access to your information. We will not sell, share or rent this information to others in ways different from what is disclosed in this statement. ASI COBRA collects information from our users at several different points on our website and will advise you if you are leaving our sites to go to another site.
Benefit Elections
To make a benefit election, you must have logon access to the ASI COBRA website and must have provided contact information (like name and mailing address) and possibly financial information (like bank account name and account information). This information is used for benefit enrollment and payment purposes. If we have trouble with your payments or processing your enrollment, this contact information may be used to get in touch with you.
Registration
In order to use our website, you must first complete the registration process. During registration you will be required to provide or verify certain information such as your mailing address. This information is used to fulfill service requests. ASI cannot process your online requests without the registration information or allow access to the secure portion of our website, as we need to verify status and eligibility.
Sharing
We will share aggregated information with our partners such as purchase trends and demographic data. This is not linked to any personal information that can be used to identify any individual person.
We use outside companies to mail certain items such as notices and coupons to you. These companies do not retain, share, store, or use personally identifiable information for any secondary purposes.
We contract with third party vendors to assist us in delivering our services to our customers. These vendors include third parties, such as data processors and strategic partners. They perform services on our behalf to our employee participants and employer clients. These parties are not allowed to use personally identifiable information except for the purpose of providing these services.
We do not ask you for, access, or track any location based information from your mobile device at any time while downloading or using our sites or services.
Links
This website may contain links to other sites. Please be advised that ASI is not responsible for the privacy practices of or the content included on such other sites. We encourage you to be aware when you leave our site and to read the privacy statements of each and every website that collects personally identifiable information. This privacy statement applies solely to information collected by this website.
Cookies
A cookie is a piece of data stored on your hard drive containing information about you. After you enter your username and password and click the Log On button, we will use a session ID cookie to indicate the beginning of your session with ASI and make it easier for you to navigate our site. A session ID cookie expires when you close your browser. If you reject cookies, you likely will not be able to log on to our site. This privacy statement covers the use of cookies by www.asicobra.com only and does not cover the use of cookies by any advertisers or other third party sites that you may access through a direct link from ours.
Log Files
We record your IP addresses when you access our site to comply with laws and regulations. We also use IP addresses to analyze trends, administer the site, track your movement and gather broad demographic information for aggregate use.
Surveys
We may occasionally request information from users via surveys. Participation in these surveys is completely voluntary, and you have the choice to fill out the survey anonymously. Information requested may concern ASI COBRA’s processes, website usage, planned purchases and requested features. Contact information may be used to verify the validity of the input. Survey information will be used for the purposes of monitoring or improving the use and satisfaction of this ASI COBRA website and services or for future product development.
Security
Our websites take every precaution to protect your information. When you submit sensitive information via our websites, your information is protected both online and offline.
When our registration/profile asks you to enter sensitive information such as home address and social security number, that information is encrypted using SSL. While on a secure page, the icon on the Web browsers such as Google Chrome and Microsoft Internet Explorer will show a 'locked' status.
While we use SSL encryption to protect sensitive information online, we also do everything in our power to protect user-information offline. All of your information, not just the sensitive information mentioned above, is restricted in our offices. Only employees who need the information to perform a specific function - such as customer support - are granted access to personally identifiable information. Our employees must use password-protected screen-savers when they leave their desk. When they return, they must re-enter their password to regain access to any applications.
All employees are kept up-to-date on our security and privacy practices. Finally, the servers that we use to store personally identifiable information on are kept in a secure locked environment.
If you have any questions about the security of our website, you can send an email to cobra@asicobra.com.
Data Retention
We will retain your information for as long as your account is active or as needed to provide you services. If you wish to cancel your online account or request that we no longer use your information to provide you services, please contact us at cobra@asicobra.com. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.
Notification of Changes
If we decide to change our privacy policy or decide to use personally identifiable information in a manner different from that stated at the time it was collected, we will update this policy and post those changes so that you are aware of what information we collect, how we use it, and under what circumstances we may disclose it.
Legal Disclaimer
Though we make every effort to preserve your privacy, we may need to disclose personal information when required by law and when we have a good-faith belief that such action is necessary to comply with a current judicial proceeding, a court order or legal process served on our organization.
Contact Information
If you have any questions or suggestions regarding our privacy policy, please contact us at:
| Phone: |
877-388-8331 |
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| Email: |
cobra@asicobra.com |
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| Postal Address: |
ASI COBRA |
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201 W. Broadway, Suite 4-C |
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Columbia, MO 65203 |
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| Website URL: |
www.asicobra.com |